Refund process

Thank you for shopping with ZenShop. We want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied, we offer a hassle-free refund policy outlined below.

Eligibility and Timeframe:

To be eligible for a refund, you must initiate a return request within 30 days of the purchase date.
Proof of purchase, such as an order or transaction number, receipt/e-receipt may be required.

Refund Methods:

Refunds will be processed using the original payment method used for the purchase.
In cases where the original payment method is unavailable, refunds may be issued as store credit.

Condition of the Product:

The product must be returned in its original condition, unopened, and unused.
If the product is damaged or shows signs of use, we may deduct a restocking fee or reject the refund request.

Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of shipment. Once received, if there's no damage and no other concerns with the product a full refund inclusive of the shipping costs will be reimbursed.

Exceptions:

Certain products are non-refundable, including but not limited to perishable items, personalised or custom-made products, and digital downloads.

We do not accept returns or issue refunds for products purchased from third-party sellers or resellers.

Refund Processing Time:

Once we receive the returned product and verify its condition, we will initiate the refund process.
Refunds typically take 5-10 business days to be processed and credited back to your account, depending on your financial institution.

Contact Us:

If you have any questions or need assistance with your refund, please contact our customer support team at [e-mail] or call our toll-free number [phone].