Order management

Morgan Rice

Tracking your orders

You can use the help center to track your orders.

Click your profile icon on the upper-right side of any help center page and then click My activities.
By default, the page displays all requests that you have submitted.
To filter your requests by status, select a request status from the Status menu.
See What are the customer portal ticket statuses? to understand the statuses that appear.
To search your requests, enter a search term in the Search Requests box.
You can optionally use ticket property keywords in your search.
To see details about a request, click the request title.
Once found reference the order#, time/date, and any other specific info regarding your order should you encounter issues